Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your eco-friendly humidifier or dehumidifier, you may return it within 30 days of purchase, provided it meets our return conditions.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging with all accessories and documentation included
- Returned within 30 days of the purchase date
- Accompanied by proof of purchase (receipt or order confirmation)
Items Not Eligible for Return
The following items are not eligible for return:
- Items that have been used or damaged
- Items returned without original packaging
- Items returned after the 30-day return period
- Items purchased from unauthorized retailers
- Items that have been modified or altered
Return Process
To initiate a return, please follow these steps:
Contact Us
Contact our customer service team via email or phone to request a return authorization. Please provide your order number and reason for return.
Receive Authorization
We will provide you with a return authorization number and instructions for returning your item.
Package Item
Package the item securely in its original packaging with all accessories and documentation. Include the return authorization number.
Ship Item
Ship the item to the address provided in your return authorization. We recommend using a trackable shipping method.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Original shipping costs are non-refundable.
Exchanges
If you need to exchange an item, please contact us to discuss your options. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have any questions about our return policy, please contact us:
Email: managers@shomxelldhitix.world
Phone: +1 (504) 521-0259
Address: 2232 SE Harrison St, Portland, OR 97214, United States